Returns & Exchanges
At Baked Tiles, we want you to be completely satisfied with your design project, which is why we offer a straightforward 30-day return policy on all standard tile orders. Please ensure tiles are returned in their original packaging and in resalable condition to qualify for a full refund.
Initiate Your Return
Contact our customer service team within 30 days of delivery with your order number and the specific quantity of tiles you wish to return.
Secure Packaging
Carefully repackage your tiles in their original boxes, ensuring they are well-protected with padding to prevent any breakage during transit.
Arrange Shipping
Ship the items back to our central warehouse using a tracked courier service; please note that return shipping costs are the responsibility of the customer.
Quality Check & Refund
Once our warehouse team inspects the returned goods to confirm they are undamaged, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing